FAQ

Frequently Asked Questions 

For information about our new health and safety measures, please see our June 15, 2020 statement. Thank you! 

GENERAL

We open 30 minutes before the first show of the day, and close the front doors 15 minutes after the last movie has started. 

We recommend purchasing tickets online. That way, you won’t have to wait at the box office and you guarantee your seat! And, it is super easy: Just select the movie you want to see, hover over the time you prefer, and the word “BUY” will appear. Just click it and you’re on your way! 

The service fee covers the external costs of online financial transactions. Fortunately, we keep our service, or convenience, fee the lowest of any other online movie ticketing platform. 

When you need to reach us directly, please email us through our contact us page or call our Manager line during our normal operating hours (between the first and last movie of the day).

If you get our voicemail, that just means we are busy helping customers and can't answer the phone. We will be sure to return your call within 24 hours. But, the quickest and easiest way to reach us is by our online Contact Us form. Most emails are answered within a couple of hours. We look forward to hearing from you!

Yes, our guests can dress up in costumes. However we do have costume restrictions. Face paint, face masks, and weapons of any kind are not permitted.

Never! We are open 365 days a year! We post our upcoming movie showtimes by Wednesday morning each week.

We post the upcoming movie schedule by Wednesday morning each week. We also post the showtimes for future movies with sneak previews! So, if you don't see any movies listed for the weekend yet, not to worry -- the showtimes will be available by Wednesday at the latest!

Each movie is booked for one week at a time. The length of its showing depends largely on the movie’s popularity and other scheduled releases. We generally find out by Tuesday afternoon what will be playing for the week ahead; showtimes and films are posted by Wednesday afternoon at the latest. If you are interested in booking a party for a specific movie, please contact us and we can help you organize and schedule your party around that movie’s expected dates.

It’s easy! Just look for the "LUX" icon next to the desired showtime, and make your reservation there! Waterworks Cinemas has only luxury auditoriums, so showtimes there do not need to be identified with this icon.

TICKETING AND REFUNDS

Yes. In addition to the special days for students, seniors, and the military, we offer a weekly Mighty Movie Monday, with lower ticket prices and lower concession prices.

Yes, our student day is “Study Break Tuesdays.” Please see your theater’s admission price webpage.

Easy enough. Please call us directly and we’ll take care of it! If you can’t reach us as soon as you need, please reach out to us in the Contact Us form.

f you have your reference number, you can use that to pick up your tickets. You can also bring in your method of payment and we can print your tickets when you arrive. Alternatively, you can email us through our Contact Us form and we will resend you the confirmation.

Please call us directly or email us through our Contact Us form on our website and we will respond within 24 hours (and usually within just a few hours!)

June 2020 Update: Fandango is not compatible with our new, automated social distancing ticketing system, so we unfortunately cannot accept Fandango at this time. Our apologies for the inconvenience. As soon as Fandango's system comports with our automated system, we will gladly take Fandango again! Thank you.

You can purchase up to ten tickets in one online transaction. If you are organizing a group outing, you might want to consider booking it as a private event. Thank you!

RATINGS AND ADMISSION GUIDELINES

Using the Motion Picture Association of America’s rating system and suggested age guidelines, guests must present a valid ID and be 17 years or older to purchase a ticket to an R-rated movie. Children under 12 are not allowed in R-rated features. All guests for R-rated features are charged as adults.

Guests younger than two years old are free, provided they sit on their parent’s or guardian’s lap.

Anyone between two years and 12 years of age qualifies for the child ticket price. Anyone 60 years and older can enjoy the senior ticket prices. We also offer lower ticket prices on “Senior Thursdays" -- and a special concession deal!

MOVIE THEATER ETIQUETTE

To ensure all guests fully enjoy their movie going experience, we ask that all guests respect the following rules: 1) no smartphone use during a feature presentation; 2) no excessively loud talking during a feature presentation; 3) no alcohol, vaping, smoking of any kind, or drug use on cinema grounds; 4) only working law enforcement personnel may carry weapon(s) onto cinema grounds. Anyone whose behavior does not allow other patrons to watch their movie will be asked to leave without a refund. If necessary, police will be called.

In case a guest is excessively loud, disruptive, and/or demonstrating offensive behavior, a staff member will issue a warning. Should a guest continue such offensive, disruptive, or loud behavior, the individual(s) will have to leave the theater grounds without a refund. Police may be called if necessary.

We do not allow external drinks or food into the theater without prior approval for a special event or birthday party.

We are joining other retailers in asking our customers to not openly carry firearms into our theaters other than authorized law enforcement officials.

We reserve the right to search any large bag, purse, or backpack before a guest enters the theater. If the patron refuses the search request, this individual will not be admitted. Thank you for understanding and cooperating with this rule so that everyone feels comfortable.

ACCESSIBLE MOVIEGOING

Yes, all MovieScoop Cinemas has a variety of assistive equipment:

Closed caption glasses

Closed caption receivers

HI-VI headsets (hearing impaired and visually impaired).

Please ask for a manager upon arriving at the theater to borrow an assistive device before your movie begins. You can learn more about these assistive technologies on our webpage, MovieScoop.com/accessible-movies.

LOST AND FOUND

We’ve all done it: Leaving a wallet, smartphone, glasses, and/or hat, and the link somewhere between here and there! Definitely not pleasant. As soon as you think you left it here, please call or email us (link to our “contact us” page). We will do our best to help you find whatever was lost! Regarding any items valued at $100 or more, we report it to the local law enforcement authorities. We are not responsible for lost, stolen, or forgotten items on the theater grounds.

GIFT CARDS

You bet! You can purchase gift cards in our lobby.

Please email us your contact information and when you need the gift card. We will call you within one business day to organize all the fun details for your special gift card. It’s an ideal gift!

Please email us your gift card number through our secured Contact Us form, and we will look it up for you!

CONCESSIONS

Yes, our movie theater popcorn is gluten-free and vegan. Some of our gourmet popcorn flavors are not vegan.

Yes. We offer a $1-$2-$3 menu on our weekly Mighty Movie Monday (please see admission webpage for your theater’s ticket pricing). We also offer a weekly concession deal in our MovieScoop Express e-newsletter. Another high-value concession item is our popcorn and beverages combos.

Yes, we offer a variety of beverages, including Stubborn, Bubly water, waters, Sobe, Ice Tea, coffee, Pink Lemonade, and other beverages, depending on your MovieScoop location.

EVENTS

As of mid-March, we have paused all special event programs listed here. Thank you for your patience and understanding. Typically, however, we love to host birthday parties! We offer a host several concession options for the birthday party group. We look forward to celebrating with you!

As of mid-March, we have paused all special event programs listed here. Thank you for your patience and understanding. Otherwise, an absolute yes. School field trips are fun, economical, and easy to arrange. MovieScoop Cinemas offers special ticket pricing exclusively for school events scheduled during the week before 10am. Field trip showings are closed to the general public -- giving you the whole auditorium for your educational event! School groups can also choose from our special concession deals and prices. https://moviescoop.com/school-event

As of mid-March, we have paused all special event programs listed here. Thank you for your patience and understanding. Otherwise, we welcome such private events. Entertain and impress your guests with a private screening in your own auditorium! We also offer special concession rates! https://moviescoop.com/private-events